Refund policy

At Akvika, we want you to love what you ordered.
If something isn't right, we're here to help.

RETURN ELIGIBILITY

We accept returns on items that are unused, unworn,
and in their original packaging with all tags attached.
Items must be returned within 7 days of delivery.

NON-RETURNABLE ITEMS

The following items cannot be returned:
Sale or clearance items

Personalized or custom-made products
Intimate or hygiene-related products
Digital products or gift cards

HOW TO INITIATE A RETUR

Email us at support@akvika.in with:
Your order number
-Reason for return
- Photos (if item is damaged or defective)

We will respond within 2 business days with
return instructions.

REFUND PROCESS

Once we receive and inspect your return, we will
notify you via email. If approved, your refund will
be processed within 5-7 business days to your
original payment method.

EXCHANGES

We offer exchanges for different sizes or colors,
subject to availability. To request an exchange,
contact us at support@akvika.in

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective item, please
contact us within 48 hours of delivery with photos.
We will arrange a replacement or full refund at
no extra cost to you.

RETURN SHIPPING

- If the return is due to our error (wrong/defective
item): We cover return shipping costs.
- If returning for other reasons: Return shipping
cost is borne by the customer.